What to expect when you call our helplines
Both our Women's Sexual Abuse and Women's Domestic Abuse helplines are staffed by our Volunteer Support Workers. All have undergone specialist training and are skilled at providing you with you with a safe, confidential space to talk about whatever is troubling you.
We will not judge you or anything you say but are here to listen to you and believe you at all times.
We know it can be very hard talking to someone about the difficult experiences you have had, especially for the first time. We respect this, never forcing you to talk about anything you are not ready to. We will go at your pace entirely.
Our support workers may ask you an occasional question: the purpose of this is to help you help you explore your thoughts and feelings and look at the options you have. We can provide information about what some of these options are but we will never tell you what to do, respecting your right to decide what is best for you.
What to expect if you call outside of the helpline hours
If you call outside our helpline hours you will reach our 24-hour answer machine. You can leave a message on this service, requesting to be called back if you would like. If you leave your details for a callback – please include a contact number - make sure that it is a number you are happy to receive calls on and that it is safe to do so. Rest assured we will be very discreet when using this number and will not leave a message until we are 100% certain it is safe to do so. During the working week, a member of our team will endeavor to get back to you within 24 hours. If you leave a message at the weekend, we will attempt to call you the following Monday (excluding Bank Holidays).
If your call is very urgent and you need immediate support, here are some alternative services:
Rape Crisis England and Wales: 0808 802 9999 (helpline hours: 12 – 2.30pm and 7 – 9.30pm)
Women’s Aid: 0808 2000247
Privacy & Confidentiality
There is no need to give us any of your personal details when you call – including your name – unless you wish to refer yourself to our services or are leaving a message requesting a callback.
We are a confidential service. We will not share what you have said to us with anyone outside of The Women's Centre Cornwall.
There are some specific circumstances, under safeguarding and anti-terrorism laws, which mean that we will have to take further action and which may involve breaching your confidentiality. These are as follows (only actionable if you have given us identifying information):
- You have disclosed information about a terrorist plan;
- You have informed a Volunteer Support Worker or member of staff of your decision to kill or seriously injure yourself or another person;
- You have disclosed known, on-going abuse of a named child;
- You have disclosed known, on-going abuse of a vulnerable adult;
- The Women's Centre is subpoenaed as a witness in a court of law.
Calls to our helpline are not recorded.
Like most phone systems, we can dial 1471 to find the telephone number of the last caller so, if you would prefer to withhold your own, put the digits 141 before dialling the helpline number I.e. 141 01208 77099
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